Refunds and Returns Policy

At M.R.C Stores, we aim to ensure your satisfaction with every purchase. However, if you're not entirely satisfied with your order, we offer a straightforward and customer-friendly returns and refunds policy.

Returns Eligibility:

You have 30 days from the date of delivery to initiate a return for an item. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received. Items that are not in their original condition or are damaged or missing parts for reasons not due to our error may not be eligible for a refund.

Initiating a Return:

To initiate a return, please contact us at with your order number and details of the item you wish to return. Our customer service team will guide you through the return process and provide you with the necessary instructions.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., receiving the wrong item). We recommend using a trackable shipping service and ensuring the package for the value of the returned items as we cannot guarantee that we will receive your returned item.

Refund Process:

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the return is approved, we will initiate a refund to your original method of payment. Please note that the time it takes for the refunded amount to reflect in your account may vary depending on your payment provider's processing time.

Refunds for Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately at with photos of the damaged or defective product. We will assess the issue and provide further instructions on how to proceed.


Please note that certain items, such as perishable goods, personalized items, and gift cards, may not be eligible for returns unless they are defective or damaged upon receipt.

Questions or Assistance:

If you have any questions or need assistance regarding our returns and refunds policy, please don't hesitate to contact our customer service team at We are here to help and ensure your shopping experience with M.R.C Stores is exceptional.

Certainly! Here's a detailed content example for the Exchange and Returns policy for M.R.C Stores: