Exchange and Returns Policy

At M.R.C Stores, we want to ensure that you're fully satisfied with your purchase. If for any reason you need to exchange an item or require a different size, color, or product, we're here to assist you with our hassle-free exchange policy.

Eligibility for Exchanges:

Items in new and unused condition are eligible for exchange within 30 days from the date of delivery. To be eligible for an exchange, the product must be in its original packaging and in the same condition as when received.

Initiating an Exchange:

To request an exchange, please contact us at with your order number and details of the item you wish to exchange. Our customer service team will guide you through the exchange process and provide instructions on how to proceed.

Exchange Procedure:

Once your exchange request is approved, we will provide you with instructions on how to return the original item. Please ensure the item is securely packaged and sent back to us. We recommend using a trackable shipping service to ensure the safe return of the item.

Exchange Shipping:

Customers are responsible for the shipping costs associated with returning the item for an exchange unless the exchange is due to an error on our part (e.g., receiving the wrong item or a defective product).

Exchange Processing:

Upon receiving the returned item, our team will inspect it to ensure it meets the exchange eligibility criteria. If the exchange is approved, we will promptly process and ship the replacement item to you.


Please note that certain items, such as perishable goods, personalized items, and gift cards, may not be eligible for exchanges unless they are defective or damaged upon receipt.

Assistance or Inquiries:

If you have any questions or require further assistance regarding our exchange policy, feel free to contact our dedicated customer service team at We are committed to ensuring a smooth and satisfactory exchange experience for our valued customers.

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